KLH Training CIC

Terms and Conditions

Definitions

In these Booking Conditions the words , ‘we’, ‘us’ and ‘our’ mean or refer to KLH Training CIC. The words ‘client’, ‘you’ and ‘your’ mean or refer to any person who enters into a contract with KLH Training CIC. The word “programme” refers to any event involving training, lectures or any other activity organised by KLH Training.

Talks and programmes and Events

Payments and Confirmation of your KLH Training programme.  To make a booking you must either book online via our website www.klh-training.com or complete and sign a booking form or email confirmation/invoice confirmation and send it to us along with the appropriate payment. The full amount is payable to confirm your booking. The client signing the booking form shall be liable for full payment for all those clients to whom the booking form applies and for any other person subsequently added to the booking. Payments can be made by cheque payable to “KLH Training CIC” or BACS transfer or credit card. A contract between KLH Training and a client will only exist once KLH Training has confirmed the booking via email and after the client’s payment has been cleared.

Alteration of a KLH Training programme by the Client

The person who signed the booking form originally must make any amendments or alterations to a booking in writing to KLH Training. You will be advised of any changes in costs that occur as a result.

Alteration of a programme by KLH Training

Should an alteration to any KLH Training programme for which a booking has been made become necessary, the client shall be informed promptly. The client shall be offered the choice of accepting the alteration, or a full refund of any money paid to KLH Training.

Cancellation of a programme by KLH Training

We will not cancel a programme unless either we are obliged to do so by ‘force majeure’ or the number of fully paid-up bookings needed to operate the programme has not been reached. Force majeure includes epidemic, war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems to transport, closure or congestion of airports or ports, adverse weather conditions or similar events which are beyond our control, which neither we nor our suppliers could foresee or forestall even with all due care. If we cancel your programme we will not be liable for any expenses which you may have incurred in expectation of the programme taking place such as costs relating to travel, accommodation, equipment and any other expenses.

Cancellation of a KLH Training programme by the Client

A cancellation by a client will only be confirmed once it has been received in writing by KLH Training. If cancellation is made after full payment has been made and more than 6 weeks before arrival, a refund of 50% will be made. No refunds can be made for any cancellations made and received less than 6 weeks prior to arrival. We recommend that you ensure that your insurance policy covers you against irrecoverable cancellation costs.

Insurance

It is a condition of booking that all clients have adequate comprehensive insurance to cover all activities and eventualities associated with your KLH Training program.

Personal Injury

The KLH Training accepts no responsibility other than it is obliged to do by law for negligence of its agents or employees causing physical injury to Clients. KLH training accepts no responsibility or liability for any act or mishap causing injury or loss as a result of Force Majeure events, war, terrorism, natural or technical disasters, robbery, illness, government intervention, abnormal weather conditions or other such happenings. We require you to take out adequate comprehensive insurance to cover all activities and eventualities associated with your KLH Training programme.

Liability of the Client

All clients undertake to behave with propriety and in such a manner as to cause no damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause shall be terminated immediately and KLH Training shall have no further contractual obligations.

Liability of KLH Training

You take full responsibility for satisfying yourself as to the quality and ability of the providers to execute the services in advance and will address any grievance by approaching the respective provider(s) directly.

Jurisdiction:

These terms and conditions and the contract to which they apply shall be governed by English Law.

KLH Training – Data Privacy and Product Returns

Definitions

In this section the words, ‘we’, ‘us’ and ‘our’ mean or refer to KLH Training CIC. The words ‘client’, ‘you’ and ‘your’ mean or refer to any person who enters into a contract with KLH Training CIC. The word “programme” refers to any event involving training, lectures or any other activity organised by KLH Training CIC.

Your data

KLH Training will never release your data to any third party unless this is essential to fulfil an order that is placed with us e.g. the distributor needs to know your address.  Your data remains with us.  We never sell or share our list with anyone.

Product returns

In the event you receive a product that is defective or is not what you expected, then please return it within 30 days to the address on the delivery parcel for an unconditional refund.

 In the event a product fails within the first 12 months.  We will arrange for an immediate repair or replacement.

You should contact us to arrange this by email Karen@klh-training.com  or telephone 07810652671.

Jurisdiction:

These terms and conditions and the contract to which they apply shall be governed by English Law